Privacy Policy: the simple version

When you visit, we collect some data about you via your browser. This data tells us useful things like what articles and pages our readers like the most, and what they don’t like. Our aim is to continually refine our online offering and make it more interesting and useful for you, our reader.

We won’t sell your data to any third parties. Period. That includes your name and email address if you sign up to our CitySmart newsletter.

For the full details of our privacy policy, read on.

Privacy Policy: the full version

Privacy Policy

Brisbane Green Heart CitySmart Pty Ltd ACN 099 480 010 (We, Us) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth).

By using this Website and our Services, you consent to us collecting, maintaining, using and, in some instances, disclosing your Personal Information in the ways described in this Privacy Policy.


In this policy:

  • Personal Information has the meaning given under the Privacy Act.
  • Privacy Act means the Privacy Act 1988 (Cth).
  • Related Entities has the same meaning as under the Corporations Act 2001 (Cth).
  • Sensitive Information has the same meaning as under the Privacy Act.
  • Services means the offers and services provided by us or the companies and individuals who work with us.
  • Website means

Collecting your Personal Information

  • To provide you with our Services, we may collect your Personal Information. We will:tell you when and for what purpose we will be collecting the information;
  • tell you what information is necessary to use our Services;
  • not ask for or collect any sensitive information about you unless it is necessary to meet legal, public interest or statistical requirements to complete the requested transaction; and
  • take all reasonable steps to permanently remove personal identification from the information collected about you if it is no longer needed.

If at any time you supply Personal Information to us about any other person (e.g. another member of your household), you represent and we accept that information on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.

Using your Personal Information

When you provide us with your Personal Information it will be used to:

  • provide our Services;
  • process your inquiries and improve our Services to you;
  • advise you of additional services or information which may be of interest to you;
  • develop existing and new products and services; and
  • maintain and update our business infrastructure and systems.

Disclosing Personal Information

We will not disclose your Personal Information to any other person or organisation unless:

  • you have given consent for us to do so;
  • we are authorised or required by law or a court/tribunal order to disclose;
  • disclosure is necessary to lessen or prevent a serious threat to the life, health, or safety or any individual or to public health or safety;
  • we have reasons to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, or may be engaged and the disclosure is necessary in our for us to take appropriate action in relation to the matter; or
  • the person or organisation is providing services to us and is required to maintain the same or similar privacy legislation principles.

Protecting your Personal Information

We will take reasonable step to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. While we do all we reasonably can to protect your Personal Information, including by investing in security software, no data transfer over the Internet is 100% secure.

The open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including your Personal Information, it is sent at your own risk.

You should also contact us immediately if you believe:

  • someone has gained access to your Personal Information;
  • we have breached our privacy obligations or your privacy rights in any way; or
  • you would like to discuss any issues about our privacy policy.

How your information is stored

We endeavour to keep our information systems and files secured from unauthorised access. Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.

When the Personal Information that we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible.  We may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.

How you can update, correct, or delete your Personal Information

You may request access to your Personal Information or correct any inaccurate or out of date information by contacting our Privacy Officer using the details below.

You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.

If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.

Changes to our Privacy Policy

If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us by contacting our Privacy Officer at:


More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner.

GPO Box 5218 Sydney NSW 2001



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