Privacy Policy

Privacy Policy: the simple version

When you visit, we collect some data about you via your browser. This data tells us useful things like what articles and pages our readers like the most, and what they don’t like. Our aim is to continually refine our online offering and make it more interesting and useful for you, our reader.

We won’t sell your data to any third parties. Period. That includes your name and email address if you sign up to our CitySmart newsletter.

For the full details of our privacy policy, read on.

Privacy Policy: the full version

Privacy Policy

Brisbane Green Heart CitySmart Pty Ltd ACN 099 480 010 (We, Us)is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth).

By using this Website and our Services, you consent to us collecting, maintaining, using and, in some instances, disclosing your Personal Information in the ways described in this Privacy Policy.


In this policy:

Collecting your Personal Information

If at any time you supply Personal Information to us about any other person (e.g. another member of your household), you represent and we accept that information on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.

Using your Personal Information

When you provide us with your Personal Information it will be used to:

Disclosing Personal Information

We will not disclose your Personal Information to any other person or organisation unless:

Protecting your Personal Information

We will take reasonable step to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. While we do all we reasonably can to protect your Personal Information, including by investing in security software, no data transfer over the Internet is 100% secure.

The open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including your Personal Information, it is sent at your own risk.

You should also contact us immediately if you believe:

How your information is stored

We endeavour to keep our information systems and files secured from unauthorised access. Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.

When the Personal Information that we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible.  We may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.

How you can update, correct, or delete your Personal Information

You may request access to your Personal Information or correct any inaccurate or out of date information by contacting our Privacy Officer using the details below.

You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.

If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.

Changes to our Privacy Policy

If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us by contacting our Privacy Officer at:


More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner.

GPO Box 5218 Sydney NSW 2001


Brisbane Green Heart CitySmart Pty Ltd (CitySmart) owns or licenses all content on this website and we assert our right to be recognised as the author of original material on this website.

CitySmart supports the sharing of information and the use of the website content for the purposes of private study, research, criticism or review, as permitted under copyright legislation. However, you are not permitted to reproduce or reuse content on this website for commercial purposes.


CitySmart distributes the information on this website as a general reference source.

This website contains links to other websites operated by organisations other than CitySmart. The other websites are outside of CitySmart’s control and links are provided for your convenience.

Despite our best efforts, CitySmart makes no warranties that the information in this publication is free of infection by computer viruses or other contamination.

CitySmart disclaims all responsibility and all liability (including through negligence) for all expenses, losses, damages and costs you might incur as a result of the information on this website or any linked website being inaccurate or incomplete.

© Brisbane Green Heart CitySmart Pty Ltd 2019

Brisbane Green Heart CitySmart Pty Ltd (CitySmart) supports and encourages the reuse of its information (including data), and endorses the use of the Australian Governments’ Open Access and Licensing Framework.

CitySmart material on this website is licensed under the Creative Commons Attribution 4.0 Licence. However, this does not extend to the insignia, branding and trade marks, and where otherwise indicated.

Please give attribution to: © Brisbane Green Heart CitySmart Pty Ltd 2019. We also request that you observe and retain any copyright or related notices that may accompany this material as part of the attribution.